Terms & conditions(Updated 22nd April 2009)
 
This website is operated by Osolo Limited (referred to as "Osolo/we/our/us"). 
As user of this website (referred to as "you/your") you acknowledge that any use 
of this website including any transactions you make ("use/using") is subject to 
our terms and conditions below (which includes any other important hyper-linked 
sections e.g. Home delivery information, How to use this website, Returns and 
refunds, and Privacy policy. In addition, you will find other useful information 
within Customer services. Please:
 
read through these terms and conditions carefully before using this website. 
print a copy for future reference. 
also read our Privacy policy section regarding your personal information. 
 
 
1. General
1.1 We reserve the right to change these terms and conditions at any time. Any 
such changes will take effect when posted on the website (see date at the top) and 
it is your responsibility to read the terms and conditions on each occasion you 
use this website and your continued use of the website shall signify your 
acceptance to be bound by the latest terms and conditions. 
 
1.2 If you are not a consumer, you confirm that you have authority to bind any 
business on whose behalf you use this website
 
1.3 When you use certain Osolo services (including without limitation Gift list 
service) please read the additional information provided with regards to such 
services as this information will provide you with full details on how to use such 
services. 
 
1.4 Certain website services will require registration and subsequent access to 
those services will be subject to an approved login name and password ("Password 
Details"). Information that you provide on this website must be accurate and 
complete. All Passwords Details are accepted and may be withdrawn at our sole 
discretion and are exclusive to you and non-transferable and must be treated as 
strictly confidential at all times. In the event that you have any concerns 
regarding your Password Details or become aware of any misuse then you must inform 
us immediately (see Contact US for more information and full contact details).
 
1.5 Certain video games and DVDs are the subject of a legally prescribed age 
restriction, determined by the British Board of Film Classification. The 
classifications are 12, 15, and 18. The classification reflects the content of the 
video game or DVD (violence, language, sex, drug abuse etc). You are therefore 
required to confirm that you are over 18. We carry out further checks to verify 
your age with a registered credit reference agency and, if we are unable to verify 
you are over 18, we will cancel your order.
 
2. Order process
2.1 Please see the Home delivery information and How to use this website section 
for information on how to place an order. All orders that you place on this website 
will be subject to acceptance in accordance with these terms and conditions.
 
2.2 The 'confirmation' stage sets out the final details of your order. Following 
this, we will send to you an order acknowledgement email detailing the products you 
have ordered. Please note that this email is not an order confirmation or order 
acceptance from Osolo.
 
2.3 Acceptance of your order and the completion of the contract between you and us 
will take place on despatch to you of the products ordered unless we have notified 
you that we do not accept your order or you have cancelled it (please refer to 
Returns and refunds).
 
2.4 We do not file details of your order for you to subsequently access direct on 
this website, and therefore, please print out these terms and conditions and the 
order acknowledgement for your own records. If you wish to obtain specific details 
of your previous orders please Contact us.
 
 
3. Delivery
3.1 This website is only for delivery of products to customers in mainland UK and 
Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, 
Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. 
All goods must be signed for by an adult aged 18 years or over on delivery.
 
3.2 Delivery charges and estimated timescales are specified in the Home delivery 
information section and also when you place an order. We make every effort to 
deliver goods within the estimated timescales, however delays are occasionally 
inevitable due to unforeseen factors. Osolo shall be under no liability for any 
delay or failure to deliver the products within estimated timescales. 
 
3.3 Risk of loss and damage of products passes to you on the date when the products 
are delivered or on the date of first attempted delivery by us.
 
4. Payment
4.1 We take payment from your card at the time we receive your order, once we have 
checked your card details and stock availability. Goods are subject to 
availability. In the event that we are unable to supply the goods, we will inform 
you of this as soon as possible. A full refund will be given where you have already 
paid for the goods.
 
4.2 To ensure that your credit, debit or charge card is not being used without your 
consent, we will validate name, address and other personal information supplied by 
you during the order process against appropriate third party databases. By 
accepting these terms and conditions you consent to such checks being made. 
In performing these checks personal information provided by you may be disclosed 
to a registered Credit Reference Agency which may keep a record of that information.
You can rest assured that this is done only to confirm your identity, that a credit 
check is not performed and that your credit rating will be unaffected. All 
information provided by you will be treated securely and strictly in accordance 
with the Data Protection Act 1998.
 
4.3 The price you pay is the price displayed on this website at the time we receive 
your order apart from the following two exceptions:
a) For products reserved online for store pick up or any other reservation service 
the price you pay is the price in store on the day of collection.
b) While we try and ensure that all prices on our website are accurate, errors may 
occur. If we discover an error in the price of goods you have ordered we will 
inform you as soon as possible and give you the option of reconfirming your order 
at the correct price or cancelling it. If we are unable to contact you we will 
treat the order as cancelled. If you cancel and you have already paid for the 
goods, you will receive a full refund.
 
4.4 Payment can be made by any method specified in How to use this website. For 
information about secure online ordering see Security.
 
4.5 Title to any products you order on this website shall pass to you on delivery 
of the products provided that we have processed and received payment in full for 
the products.
 
4.6 All prices are shown in £s sterling and include VAT (where applicable) at the 
applicable current rates but exclude delivery charges, unless expressly stated 
otherwise (see Home delivery information for further details including Express 
delivery charges).
 
5. Returns, Cancellations and Substitutions
5.1 Products may only be returned to us in the unlikely event that you receive 
faulty or damaged goods, please refer to our Returns and refunds section.
 
5.2 Sometimes the product specifications from the manufacturer may change, in which 
case we will do our best to offer you a similar alternative. We may experience 
problems with the supply of certain products and may therefore supply a substitute 
of the same or better quality at the same price. Where applicable, you may cancel 
your order within 12 hours of placing it in accordance with your rights under the 
Distance Selling Regulations (see the Returns and refunds page for further details)
 
5.3 All sizes and measurements are approximate but we do try to make sure that 
they are as accurate as possible.
 
6. Intellectual Property
6.1 You acknowledge and agree that all copyright, trademarks and all other 
intellectual property rights in all materials and/or content made available as 
part of your use of this website shall remain at all times vested in us or our 
licensors. You are permitted to use this material only as expressly authorised 
by us or our licensors.
 
6.2 You acknowledge and agree that the material and content contained within this 
website is made available for your personal non-commercial use only and that you 
may only download such material and content for the purpose of using this website. 
You further acknowledge that any other use of the material and content of this 
website is strictly prohibited and you agree not to (and agree not to assist or 
facilitate any third party to) copy, reproduce, transmit, publish, display, 
distribute, commercially exploit or create derivative works of such material and 
content.
 
7. Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death 
or personal injury caused by negligence, fraudulent misrepresentation, or any 
other liability which may not otherwise be limited or excluded under applicable law.
 
7.2 Subject to Section 7.1 above, Osolo will use reasonable endeavours to verify 
the accuracy of any information on the site but makes no representation or 
warranty of any kind express or implied statutory or otherwise regarding the 
contents or availability of the site or that it will be timely or error-free, 
that defects will be corrected, or that the site or the server that makes it 
available are free of viruses or bugs or represents the full functionality, 
accuracy, reliability of the website Osolo will not be responsible or liable 
to you for any loss of content or material uploaded or transmitted through the 
website and Osolo accepts no liability of any kind for any loss or damage from 
action taken or taken in reliance on material or information contained on the site.
 
7.3 Subject to Section 7.1 above, other than as expressly provided in these terms 
and conditions with respect to specific products and except for the exclusive 
remedies set out at Section 5 above, any indemnities, warranties, terms and 
conditions (whether express or implied) are hereby excluded to the fullest extent 
permitted under applicable law.
 
7.4 Subject to Section 7.1 above, Osolo will not be liable, in contract, tort 
(including, without limitation, negligence), pre-contract or other representations 
(other than fraudulent on negligent misrepresentations) or otherwise out of or in 
connection with the terms and conditions for any:
 
economic losses (including without limitation loss of revenues, data, profits, 
contracts, business or anticipated savings); or 
loss of goodwill or reputation; or 
special or indirect losses 
suffered or incurred by that party arising out of or in connection with the 
provisions of any matter under these terms and conditions. 
7.5 Notwithstanding the above, subject to Section 7.1 Osolo' aggregate liability 
(whether in contract, tort or otherwise) for loss or damage shall in any event be 
limited to a sum equal to the amount paid or payable by you for the product(s) in 
respect of one incident or series of incidents attributable to the same clause.
 
7.6 This clause 7 does not affect your statutory rights as a consumer, nor does 
it affect your contract cancellation rights.
 
7.7 We will take all reasonable precautions to keep the details of your order and 
payment secure, but, unless we are negligent, we cannot be held liable for any 
losses caused as a result of unauthorised access to information provided by you.
 
8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of England and any 
dispute between us will be resolved exclusively in the courts of England. English 
is the only language offered for the conclusion of the contract.
 
8.2 We have selected our products on the basis that they will be used for domestic 
use only, if you are planning to use them for business purposes please make sure 
that you are covered by the appropriate insurance. Where you decide to use the 
products in the course of a business, we exclude (to the fullest extend permitted 
by law) those warranties and conditions relating to fitness for a particular 
purpose. Our maximum liability to business users arising out of or in connection 
with the products shall be limited to the replacement value of the product in 
question (except in the case of death or personal injury caused by our negligence 
or in respect of fraud). In relation to business users, we do not accept liability 
for the fitness of goods for business purposes, nor do we accept liability for 
loss of use of the item nor any loss over and above the cost of the item in the 
event of a claim for breach of warranty or condition.
 
8.3 Osolo shall be under no liability for any delay or failure to deliver products 
or otherwise perform any obligation as specified in these terms and conditions if 
the same is wholly or partly caused whether directly or indirectly by circumstances 
beyond its reasonable control. 
 
8.4 To provide increased value to our customers, we may provide links to other 
websites or resources for you to access at your sole discretion. You acknowledge 
and agree that, as you have chosen to enter the linked website we are not 
responsible for the availability of such external sites or resources, and do not 
review or endorse and are not responsible or liable, directly or indirectly, for 
(i) the privacy practices of such websites, (ii) the content of such websites, 
including (without limitation) any advertising, content, products, goods or other 
materials or services on or available from such websites or resources or (iii) the 
use to which others make of these websites or resources, nor for any damage, loss 
or offence caused or alleged to be caused by, or in connection with, the use of or 
reliance on any such advertising, content, products, goods or other materials or 
services available on such external websites or resources.
 
8.5 You may not assign or sub-contract any of your rights or obligations under 
these terms and conditions or any related order for products to any third party 
unless agreed upon in writing by Osolo.
 
8.6 Osolo reserves the right to transfer, assign, novate or sub-contract the 
benefit of the whole or part of any of its rights or obligations under these 
terms and conditions or any related contract to any third party.
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8.7 If any portion of these terms and conditions is held by any competent authority 
to be invalid or unenforceable in whole or in part, the validity or enforceability 
of the other sections of these terms and conditions shall not be affected.
 
8.8 These terms and conditions do not create or confer any rights or benefits 
enforceable by any person that is not a party (within the meaning of the U.K. 
Contracts (Rights of Third Parties) Act 1999) except: 
a) the Home Retail Group (as defined below) shall have the right to enforce any 
rights or benefits under these terms and conditions; 
b) the Home Retail Group shall have the right to enforce and take the benefit of 
the rights or benefits of any limitation or exclusion or limitation of liability 
in these terms and conditions; 
c) a person who is a permitted successor or assignee under Section 8.8 above of 
the rights or benefits of these terms and conditions may enforce such rights or 
benefits. 
d) No consent from the persons referred to in Section 8.9 is required for the 
parties to vary or rescind these terms and conditions (whether or not in any way 
that varies or extinguishes rights or benefits in favour of such third parties).
 
8.9 No delay or failure by Osolo to exercise any powers, rights or remedies under 
these terms and conditions will operate as a waiver of them nor will any single or 
partial exercise of any such powers, rights or remedies preclude any other or 
further exercise of them. Any waiver to be effective must be in writing and signed 
by an authorised representative of Osolo.
 
8.10 These terms and conditions including the documents or other sources referred 
to in these terms and conditions supersede all prior representations understandings 
and agreements between you and Osolo relating to the use of this website (including 
the order of products) and sets forth the entire agreement and understanding 
between you and Osolo for your use of this website.
 
The Osolo website is operated by:
Osolo Limited
14 cleveland close
Kirkby
Merseyside
 
Registered in England with Company Number 6975970
VAT Number 
 
We recommend you print out a copy of these terms and conditions for future 
reference.
If you have any questions regarding the Osolo website, please see the Customer 
services section for more information and full contact details.